{"product_id":"driven-to-delight","title":"Driven To Delight","description":"\u003cp\u003e\u003cb\u003e\u003ci\u003eA firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eDriven to Delight\u003c\/i\u003e offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the company’s customer experience to best-in-class across all brands and industries.\u003c\/p\u003e\u003cp\u003eThe author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership’s vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company’s brand promise, “the best or nothing.”\u003c\/p\u003e","brand":"MediaPlace","offers":[{"title":"Default Title","offer_id":57319603536254,"sku":"NW9780071806305","price":32.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1379\/1261\/files\/9780071806305.jpg?v=1778690123","url":"https:\/\/mediaplace.com\/en-eu\/products\/driven-to-delight","provider":"MediaPlace","version":"1.0","type":"link"}