{"product_id":"itil4-a-pocket-guide","title":"Itil4 A Pocket Guide","description":"''The ITIL pocket guides of Van Haren Publishing are since long\u003cbr\u003e\u003cbr\u003erecognized as the industry classic guide on the topic of ITIL, in many\u003cbr\u003e\u003cbr\u003elanguages. Over the years this authoritative guide has earned its place\u003cbr\u003e\u003cbr\u003eon the bookshelves and in the briefcases of industry experts as they\u003cbr\u003e\u003cbr\u003eimplement best practices within their organizations.\u003cbr\u003e\u003cbr\u003eThis pocket guide will provide readers with an understanding of the\u003cbr\u003e\u003cbr\u003eITIL 4 service management framework, by:\u003cbr\u003e\u003cbr\u003e• understanding the key concepts of service management\u003cbr\u003e\u003cbr\u003e• understanding how the seven ITIL guiding principles can help an\u003cbr\u003e\u003cbr\u003eorganization adopt and adapt service management\u003cbr\u003e\u003cbr\u003e• understanding the four dimensions of service management\u003cbr\u003e\u003cbr\u003e• understanding the purpose and components of the ITIL service\u003cbr\u003e\u003cbr\u003evalue system\u003cbr\u003e\u003cbr\u003e• understanding the six activities of the service value chain, and how\u003cbr\u003e\u003cbr\u003ethey interconnect\u003cbr\u003e\u003cbr\u003e• knowing the purpose and key terms of 15 of the 34 ITIL practices\u003cbr\u003e\u003cbr\u003e• understanding seven of these 15 ITIL practices in detail\u003cbr\u003e\u003cbr\u003eAll exam requirements for the ITIL 4 Foundation exam are covered\u003cbr\u003e\u003cbr\u003ein this pocket guide. It also provides support for everyone who has\u003cbr\u003e\u003cbr\u003eknowledge of previous ITIL editions and is looking for a bridge to\u003cbr\u003e\u003cbr\u003ethe new edition. ITIL 4 took a big leap into the modern world of IT\u003cbr\u003e\u003cbr\u003eservice management, covering the latest principles and practices in\u003cbr\u003e\u003cbr\u003ea customer-focused, service-centric way, enabling Agile principles for\u003cbr\u003e\u003cbr\u003emaximum support of any business.\u003cbr\u003e\u003cbr\u003e","brand":"MediaPlace","offers":[{"title":"Default Title","offer_id":57307155005822,"sku":"NW9789401804394","price":19.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1379\/1261\/files\/9789401804394.jpg?v=1778647686","url":"https:\/\/mediaplace.com\/en-eu\/products\/itil4-a-pocket-guide","provider":"MediaPlace","version":"1.0","type":"link"}