{"product_id":"good-services","title":"Good Services","description":"Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a \"good\" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a \"good\" and \"bad\" service and describing the common elements within all services that mean they either work for users or don''t.\u003cbr\u003e\u003cbr\u003eA practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.","brand":"MediaPlace","offers":[{"title":"Default Title","offer_id":57308473983358,"sku":"NW9789063695439","price":22.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1379\/1261\/files\/9789063695439.jpg?v=1778249160","url":"https:\/\/mediaplace.com\/en-usa\/products\/good-services","provider":"MediaPlace","version":"1.0","type":"link"}