{"product_id":"customer-success-pioneer","title":"Customer Success Pioneer","description":"\u003cdiv\u003e\n\u003cbr\u003e\u003cb\u003e*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* \u003c\/b\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eAre you a Customer Success Executive or making your way up the Customer Success ladder? \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eDo you want to transform churn into maximum recurring revenue and growth? \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAre you looking for a clear route to an established framework? \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAre you determined to be proactive, rather than constantly firefighting, with your customers? \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eIs your company invested in or implementing a customer-focused philosophy?\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\u003cdiv\u003eIf you answered yes to any of these questions, this book is for you!\u003c\/div\u003e\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\u003cdiv\u003eCustomer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals.\u003cbr\u003e\u003cbr\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ci\u003eThe Customer Success Pioneer \u003c\/i\u003eis a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.\u003c\/div\u003e","brand":"MediaPlace","offers":[{"title":"Default Title","offer_id":57316296851838,"sku":"NW9781788600392","price":11.03,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1379\/1261\/files\/9781788600392.jpg?v=1778718270","url":"https:\/\/mediaplace.com\/products\/customer-success-pioneer","provider":"MediaPlace","version":"1.0","type":"link"}