{"product_id":"difficult-conversations-1","title":"Difficult Conversations","description":"\u003cp\u003e\u003cb\u003eMastering difficult conversations with confidence.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eYou have to talk with a colleague about a fraught situation, but you''re worried that they''ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that''s constructive—not combative. \u003cb\u003e\u003ci\u003eDifficult Conversations\u003c\/i\u003e\u003c\/b\u003e walks you through:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUncovering the root cause of friction\u003c\/li\u003e\n\u003cli\u003eMaintaining a positive mind-set\u003c\/li\u003e\n\u003cli\u003eUntangling the problem together\u003c\/li\u003e\n\u003cli\u003eAgreeing on a way forward\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eDon''t have much time? Get up to speed fast on the most essential business skills with \u003cb\u003eHBR''s 20-Minute Manager\u003c\/b\u003e series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.\u003c\/p\u003e","brand":"MediaPlace","offers":[{"title":"Default Title","offer_id":57317309186430,"sku":"NW9781633690783","price":9.28,"currency_code":"GBP","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0817\/1379\/1261\/files\/9781633690783.jpg?v=1778658901","url":"https:\/\/mediaplace.com\/products\/difficult-conversations-1","provider":"MediaPlace","version":"1.0","type":"link"}