Best Service Is No Service
Best Service Is No Service
Regular price
£17.85
Sale price
£17.85
Regular price
Tax included.
Shipping calculated at checkout.
-
Estimated delivery: Jun 12 - Jun 16
Quick, only 8 items left in stock!
Couldn't load pickup availability
Sold and shipped by SpeedyHen
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":
- Eliminate dumb contacts
- Create engaging self-service
- Be proactive
- Make it easy to contact your company
- Own the actions across the company
- Listen and act
- Deliver great service experiences
